We design our products to be serviceable — meaning that as a system of parts, we can easily change out a defective part rather than having to replace the entire product.

Submitting a Claim

Claim Form
Claim Form

Customers must notify Floyd, Inc. in writing of any claims.

Upon receiving notification of a claim, a Floyd representative will follow up via email with next steps. Please note that if your order was originally shipped to an international address or an address in Alaska, Hawaii, or Puerto Rico, we will be unable to cover the cost of any return shipping that may apply.

All warranty claims are subject to inspection by Floyd. We reserve the right to determine whether or not damages are covered by the Floyd Warranty, in our sole discretion.

Submit a claim

Contact Us

Contact Form
Contact Form

Questions about a warranty, replacement, or product? We'd love to hear from you.

Contact Us

How will my order ship?

Depending on the items you purchase, your order will ship via FedEx Ground or a Scheduled Freight Partner.

  • Scheduled Freight Partner: Applies to orders totaling over 100 lb., as well as Sofas and Sofa Add-Ons
    Scheduled home delivery, Monday through Saturday, 7am-8:30pm.
  • FedEx Ground: Applies to orders totaling under 100 lb., as well as Mattresses purchased alone
    Outdoor delivery to your address, Monday through Saturday, 8am-8pm. Scheduling is not available and no signature is required.

How much does shipping cost?

We calculate your shipping fee based on the total cost of the products you are purchasing and the shipping method. Please see the shipping fee breakdown below:

    Scheduled Freight Furniture Delivery
  • 12% of order value
  • $399 max shipping charge

    Small Item & Accessory Delivery
  • 0-$199: $15
  • $200+: $30

Once I place an order, can I cancel or change any details?

Once an order is placed, it is generally not possible to cancel or change it in any way. If you realize you need to request a change, please contact our Customer Experience team here immediately and we will do our best to accommodate your request but unfortunately, it is not guaranteed.

Don't see what you're looking for? Reach out on the contact page.